FAQ
Frequently Asked Questions
General
We focused on using premium quality paper and specialty printing techniques such as hot foil, emboss, deboss and letterpress (soon). We also provide design services.
You can customize papers with hot foil, emboss/ deboss printing technique.
1. Scroll through our Shop Page to view the products.
2. Please check the material, size and quantity thoroughly. Every small difference might affect the pricing.
3. If you found what are you looking for, continue to no 4. If you can't, please skip to no 8.
4. Select your specifications and click check out, after that you can proceed to payment.
5. After payment has been made, we will contact you through WhatsApp within 1-2 days to give you the design preview.
6. After you give the approval, we will start the production process. Estimated time: 7-10 working days.
7. We will contact you after your custom order is ready and we will ship them immediately.
If you can't find what you want on the Shop page
8. Please contact us by WhatsApp or Email. Explain your request and specifications, we will assist you personally.
For Indonesian, you can directly check out on our website.
For Singaporean, please email or WhatsApp us. We will send you our local bank account details
Yes, sure. If you have the final design ready it will be easier for us to calculate your estimates. Please provide us the size, quantity, finishing to make the process faster. Quotation wait time 1-2 days.
Semi-custom order might take 7-10 working days after we receive the deposit/payment and ready to process design file. In higher seasons your order might take a longer time to process. It also depends on the difficulty of the project.
Design
- Convert all text to outline (Type > Create Outlines)
- Ensure all line are al least 0.25 pt thick
- Minimum text size 7 pt
- Please send us vector file
- .pdf and .ai are acceptable
Hotfoil, emboss, deboss, die-cut
Unfortunately, we can’t do that service now. We only take custom artwork that needs hot oil, emboss, deboss or custom cut so we can process it. (If your artwork require print + one of any our specialty printing technique, we can handle it!)
We have a lot of selections. Some products need specific material. Kindly tell us what product you are going to make and we will get some papers selection that might fit your needs.
Sorry, you can’t.
Shipping & Returns
Packages are sent from our warehouse Surabaya, Indonesia.
Our regular shipment (3-5 days) costs:
Indonesia IDR 25.000/kg
Singapore S$ 6/kg
Malaysia USD$ 8/kg
For bulk order, we will help you to find for the most affordable courier.
We advise you to add additional shipping insurance for order outside Java Island, Indonesia. If you receive damaged package, please record an unboxing video and report it to our team.